Warranty

Full factory warranty. Honored locally.

Every TYSMED product carries the full manufacturer warranty — and unlike direct importers, we honor it on the ground in the Dominican Republic with our own biomedical engineers.

Coverage by category

Category	Standard warranty	Extended (optional)
Patient monitoring (multiparameter, ECG)	24 months	up to 60 months
Defibrillators & AEDs	5 years (battery 2 years)	up to 8 years
Ventilators & anesthesia	24 months	up to 60 months
Ultrasound systems	24 months (probes 12 months)	up to 60 months
Surgical instruments	12 months	Lifetime sharpening on premium lines
Hospital furniture (beds, stretchers)	12 months (frame 5 years)	up to 36 months full
Laboratory analyzers	12 months	up to 36 months
Diagnostic sets (otoscopes, BP)	24 months	Lifetime on Welch Allyn premium
Consumables & disposables	Quality guarantee until expiration	Not applicable
PPE (masks, gowns, gloves)	Until expiration date	Not applicable

Specific terms may vary by manufacturer and model. The warranty card included with each shipment is authoritative.

What's covered

· Manufacturing defects
· Component failure under normal use
· Calibration drift outside spec
· Firmware bugs and updates
· Original accessories supplied with the device

What's not covered

· Damage from misuse, drop, liquid ingress or improper voltage
· Unauthorized repair attempts or third-party parts
· Cosmetic wear and tear
· Consumables and wear items (batteries beyond stated coverage, cables, probes after their separate term)
· Loss or theft

Activate your warranty

File a claim

Open a service ticket through Support or call our 24/7 hotline with the serial number and proof of purchase.

TYSMED Extended Coverage

Add 1, 2 or 3 additional years at purchase or before the original warranty expires. Includes unlimited corrective visits.

Need expert guidance?

Talk to a biomedical specialist about your project, budget and timeline. No obligation.

Contact our team